Action Escalation

You can define a set of escalating detail actions, called an escalation group, for Oracle Alert to perform when it finds the same exceptions during consecutive alert checks. Oracle Alert performs a different detail action each time it encounters the same exception, so you can define actions that correspond to increasing severity levels.

For example, you can define a series of detail message actions for Oracle Alert to distribute if it encounters the same exception during sequential alert checks. You can define each message to go to a different, and higher level manager. Oracle Alert sends one message each time it finds the same exception during an alert check, notifying the next level of management, until it sends the highest level message to the senior manager. Oracle Alert continues to send the highest level message to the senior manager until the exception is removed from your database.