Adding and Updating Customer Profiles

Use the Profile subtab of the Customer Overview page to add and update the profiles of existing customers.

Prerequisites

This table describes some terms in the pages used for this procedure.

Selected Terminology

Term Description
Tax Registration Number The customer's unique taxpayer registration number, also known as the VAT number. Oracle Receivables prints this number on customer invoices.
Receivables provides country-specific validation of the tax registration number. The validation rules are based on the value of the Default Country field in the System Options window and the setting of the Default Country profile option. If the value in the System Options window is the same as the Default Country profile option, Receivables validates the tax registration number based on the rules of your default country. If these values are different, Receivables performs no validation.
Credit Classification Displays the credit classification for a particular profile class.
Credit Analyst Indicates who is responsible for monitoring the creditworthiness of the account and for assisting in the resolution of credit-related issues.
Review Cycle Specifies how often to review the credit status of the customer account. For example, you can specify that the creditworthiness of the account is reviewed each month.
Credit Limit The total amount of credit in a particular currency to give to customers to whom you assign a particular profile class. This field is used by Oracle Order Management. If credit checking is active for this customer and their outstanding credit balance exceeds this amount, then all new orders for this customer are automatically put on hold in Oracle Order Management.
A customer's outstanding credit balance is calculated using Credit Check Rules that you define in Oracle Order Management. See: Defining Credit Check Rules, Oracle Order Management Implementation Manual.

Note: If you are using Oracle Credit Management, then you should update credit limits only via the submission of credit recommendations following a credit review.

1099 Indicator Indicates whether or not a customer is subject to IRS Form 1099 reporting. The IRS may require this form when you write off debts for a customer, or when a customer abandons property that they used as security for a loan from your company. You can create more than one eligibility period for a customer, as long as the periods do not overlap.

To add and update customer profiles:

  1. Navigate to the Profile subtab on the Customer Overview page.

  2. Enter organization information:

  3. Verify credit profile.

    Note: The Credit Profile fields are assigned values in the Customer Profile Classes window and appear read-only in the Customers set of pages.

  4. Verify credit limits.

    Note: The Credit Limit fields are assigned values in Oracle Credit Management and appear read-only in the Customers set of pages.

  5. Enter 1099 Indicator related information.

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