Use this procedure to create and update customer contact points, such as phone numbers, e-mail addresses, and URLs.

Prerequisites

• Define customers

To create or update customer contact points:

1. Navigate to the Communication subtab of the Customer Overview page.

   To create or update customer phone numbers:

   1. In the Phone Numbers area, select the type of contact number you want to create and click Create.

   2. On the Create Customer Phone page, enter contact number details.

   To create or update customer e-mail addresses:

   1. In the E-mail Addresses area, click Create.

   2. On the Create Customer E-mail page, enter the e-mail address along with related details.

   To create or update customer URLs:

   1. In the URLs area, click Create.

   2. On the Create Customer URL page, enter the URL along with related details.