On the Find ServiceRequests window, you can retrieve Service Requests or Service Orders from the database.

A search in Oracle Depot Repair enables you to retrieve Service Requests and Service Orders based on parameters related to a Service Request or Service Order (Number, Customer, Item, or Date Opened). You can use a combination of these parameters to restrict your search so as to retrieve only the Service Requests or Service Orders that you want.

Prerequisite

The Service Request or Service Order record that you want to retrieve must exist in the database.

Steps:

1. In the Find Service Requests window, specify the parameters based on whether you want to search for the Service Request or Service Order.

2. The search parameters in the Service Request area include:

   • Request Number

   • Status

   • Customer Name

   • Customer Account

   • Date Opened

   • Item

   • Serial Number

   • Owner

   The search parameters in the Service Order area include:

   • SO Number

   • RMA / Sales Order Number

   • Internal Order Number

   • Internal Requisition Number

   • PO Num

   • Project

   • Date Opened

   • Item

   • Serial Number

   • Status

   • Job Name

   • Project Task

   Note: Performing a search based on these values searches for Project or Task values saved on the Service Order Details tab, and not the values stored on linked Sales Orders or WIP jobs.

3. Click Find to find matching Service Requests or Service Orders based on the parameters you have specified.

4. The Results region in the Find Service Requests window displays the search results.

   You can select any of the retrieved Service Requests or Service Orders, and click OK to view its details in the Service Orders window, generally known as the Depot Repair Workbench.