Oracle eAM work orders are created against assets. They are defined manually, or generated automatically based on a scheduled activity. If you attach a manually created work order to an activity (normally the role of a planner), the work order inherits the activity's attributes, such as the asset BOM, asset route (operations), attachments, quality plans, cost information, and scheduling rules.

The operations within a work order do not need to be complete to complete a work order. However, the date you complete a work order must be greater than (later) or equal to the end date of the operation that has the latest end date. Likewise, the date you start a work order must be earlier than or equal to the start date of the operation with the earliest start date. You can uncomplete a Complete, Complete - No Charges, Cancelled, Pending - Close or Failed - Close work order. If you uncomplete a work order with a status of Complete or Complete - No Charges, transitions to a Complete status; for all other statuses, the work order transitions to the status it had when closed. See: eAM Work Order Statuses).

For planned work orders, the default work order completion date value is the scheduled completion date.

However, the profile option, EAM: Actual Work Completion Date Preference, can be set to use the system date as the default work order completion date. See EAM Profile Options in the Oracle Enterprise Asset Management Implementation Guide.

Planners or crew supervisors can complete or uncomplete work orders, using the Maintenance Workbench (Using the Maintenance Workbench), from the Enterprise Asset Management responsibility, or by accessing the Work Order Completion menu option. After completing a work order, the completion transaction record is created with an electronic signature (User Name). During completion, a record is created with this signature for any mandatory collection plan results or mandatory meter readings.

   To complete a work order:

1. Navigate to the Work Order Completion window (Maintenance Super User or Maintenance User Workbench: Work Orders tab or Enterprise Asset Management: Work Order Planning > Maintenance Workbench).

2. Select a work order.

3. Select the Complete Work Order value in the Select Work Order drop-down.

4. Optionally enter a Reconciliation Code.

   This is a simple description of why you are completing this work order. For example, Work Order Completed or Work Order Partially Completed.

5. Optionally enter Actual Duration (hours) information.

   You must enter two values within this region: Actual Duration and Actual Start Date and Time. The value that you do not enter is automatically calculated.

   Actual Duration identifies the total elapsed time of the work order. It is automatically calculated as the difference between the Scheduled Start Date and Scheduled End Date.

6. The Meters region enables you to enter readings for meters associated with this Asset Number. Readings for meters defined as mandatory must be entered. You can optionally enter non-mandatory readings.

   At work order completion, meter readings are mandatory for work orders generated by the Preventive Maintenance scheduling engine. After a work order is completed, meter readings are required for all runtime interval meters associated with the Asset Number in the Preventive Maintenance scheduling definition. See: Preventive Maintenance Scheduling. If there is a meter associated with this Asset Number, you are prompted to enter a Current Reading or a Reading Change. If you enter a Current Reading, the Reading Change defaults. If you enter a Reading Change, the Current Reading defaults. See: Entering Meter Readings.

   • Select the Reset check box to indicate if you would like to Reset the Current Reading to zero.

7. Oracle Quality collection plans associated with the current work order's asset number and requiring completion appear in the Quality Plans region. When the collection plan was created, it was specified if the collection plan required completion. Also, during the Enterprise Asset Management collection plan creation process, triggers might have been specified to make only certain assets eligible for the collection plan. See: Quality Setup.

   Required fields are dependent on the Collection Plan's collection element specifications. See: Quality Setup.

8. Choose Apply to save your work.

   To uncomplete a work order:

1. Navigate to the Work Order Completion window.

2. Select a completed work order.

3. Select the Complete Work Order value in the Select Work Order drop-down to uncomplete this work order.

4. Optionally enter a Reconciliation Code. This is a simple description of why you are uncompleting this work order.

5. Optionally enter an Actual Duration or Actual Start Date and Time. Actual Duration identifies the total elapsed time of the work order. It is automatically calculated as the difference between the Estimated Start Date and Estimated End Date. Changing the times and duration affects resource usage for employees and equipment.

6. Choose Apply to save your work.