The Maintenance Super User's Home tab enables you to change organizations, as well as view and transact purchase order and work request notifications.
Note: If Oracle Endeca is installed and licensed in your environment, then refer to the Oracle E-Business Suite Extensions for Oracle Endeca Integration and System Administration Guide for detailed information about the Endeca enhancements to your product.
You can indicate whether work requests are automatically approved upon creation. Within the eAM Parameters, if the Auto Approve check box is selected, work requests are created in an Awaiting Work Order (approved) status (See: Defining eAM Parameters). Otherwise, if the check box is not selected, work requests are created in an Open status. If an organization has selected Work Request Approval through Oracle Workflow Management, the system will notify all users that belong to that approval group to take action on the work request created (See: Defining Department Approvers). After an individual has taken action, the notification is removed from other approvers' notification lists belonging to that same approval group.
From the Home page in the Maintenance Super User responsibility, an approver can select a work request approval notification, and then click the Work Request Details link on the notification page to access the View Work Request page to view all the details. You can see any notifications routed for your responsibility (See: Defining Department Approvers).
Navigate to the Home page (Maintenance Super User: Home tab).
Note: First choose an eAM organization before you can select additional tabs. See: Organization Setup.
Within Subject column, select the work request or purchase order notification to open and view.
You can Approve, Reject, Reassign a notification, or you can Request Information from the originator by choosing the appropriate buttons, respectively.
Choose Reassign to reassign the work request approval to another approval group.
Optionally close the approval request by clicking Return to Worklist.