One of the most important features of new item requests is the ability to associate one or more workflows to each status of a new item request. The administrator can add workflow steps and specify the status of the NIR in which to execute a workflow. The administrator can add multiple workflows for each status, then the user can choose from this list of workflows which one to use for the status in a particular new item request. The administrator specifies the step number, status of the NIR process in which one of the workflows will be initiated, and finally associates the workflows by choosing them from the workflow templates.

To define a workflow template to assign to a new item request, see Defining Workflow Templates. NIR workflows are typically Definition and Approval workflows. An example of a NIR workflow is outlined in the following figure.

Once you finish associating workflow templates with the NIR type, you need to specify the category association for the NIR.