You can add lines to any issue or change request that has line types configured for the change category. Lines are useful for specifying details and assigning responsibility for completion of tasks related to an issue or change request. For example, you can assign a line to an engineer to investigate and report on the cost of a change.

You can add a line of any valid line type to an issue or change request. You can edit a line as long as the approval status is not 'Submitted for approval' or 'Approved.' If you are assigned a line you automatically get a Reviewer role on the issue or change request, which enables you to view the details and edit the assigned line. Notifications are sent to inform assignees of their line assignments.

When you add or edit a line for an issue or change request you can specify a name, description, item number, assigned to, need by date, and estimated completion date. You can also attach files and folders to a line. The assignee may be defaulted in based on line type rules set up by a system administrator (for example, a specific item role).

   To add an attachment to a change line:

1. On the idea, issue, change request or change notification Overview page, click the Lines tab.

2. Select a line, then drill into the Line page using one of the following methods:

   • Select Update in the Select Line field, then click Go.

   • Click the line's Name link.

3. In the Attachments region, in the Add Attachment field, select the source of the attachment you want to add, then click Go.

   Attachment Sources

   • Desktop Files

   • Repository Files and Folders

   • New Folder

   • URL

   • Text