You can use the WF: Notification Reassign Mode profile option to control which reassign modes are available to users. Oracle Workflow provides the following reassign modes.
Delegate - This mode lets users give another user authority to respond to a notification on their behalf, while still retaining ownership of the notification themselves. For example, a manager might delegate all vacation scheduling approvals to an assistant.
Transfer - This mode lets users give another user complete ownership of and responsibility for a notification. For example, users might select this option if they should not have received a certain notification and they want to send it to the correct recipient or to another recipient for resolution. A transfer may have the effect of changing the approval hierarchy for the notification. For example, a manager might transfer a notification about a certain project to another manager who now owns that project.
You can specify which reassign modes users can select by setting the WF: Notification Reassign Mode profile option to one of the following values.
Reassign - This setting provides users access to both the Delegate and Transfer reassign modes. With this setting, the Advanced Worklist, the Personal Worklist, and the Response section of the Notification Details page display a Reassign button. Users can select this button to navigate to a Reassign page that lets them choose to either delegate or transfer the notification to another user. The Reassign setting is the default value for the WF: Notification Reassign Mode profile option.
Delegate - This setting provides users access only to the Delegate reassign mode. With this setting, the Advanced Worklist, the Personal Worklist, and the Response section of the Notification Details page display a Delegate button in place of the Reassign button. Users can select the Delegate button to navigate to a Reassign page that only lets them delegate the notification to another user.
Transfer - This setting provides users access only to the Transfer reassign mode. With this setting, the Advanced Worklist, the Personal Worklist, and the Response section of the Notification Details page display a Transfer button in place of the Reassign button. Users can select the Transfer button to navigate to a Reassign page that only lets them transfer the notification to another user.
You can set the WF: Notification Reassign Mode profile option in the System Profile Values window. This profile option can be set at site, application, responsibility, and user levels. The internal name for this profile option is FND_NTF_REASSIGN_MODE.
Note: Users can access the Worklist pages from different contexts. For example, if users navigate to the Worklist pages from the Oracle E-Business Suite home page or from a Notification Detail Link attachment to an e-mail notification, no responsibility context is set. If users navigate to the Worklist pages from within another Oracle E-Business Suite product, then the context is set according to the responsibility through which the pages were accessed. Consequently, if you set the WF: Notification Reassign Mode profile option at responsibility level, that setting applies only when users access the Worklist pages through the corresponding responsibility. Check how users access the Worklist pages in your Oracle E-Business Suite installation, and ensure that you set the WF: Notification Reassign Mode profile option for all levels needed for the reassign modes you want to enforce.
Note: The WF: Notification Reassign Mode profile option does not affect a user's ability to transfer a request for more information about a notification to another user. Transfer mode is the only mode in which a user can reassign a request for more information to another user. The WF: Notification Reassign Mode profile option controls only the modes available for reassigning the original notification.