Create detailed shifts which are then placed in a sequence to create a day based schedule pattern that repeats after a specified number of days.

Example

The call center department has three shifts:

• Morning Call Center: Monday to Friday 06:00 to 14:00

• Day Call Center: Monday to Friday 14:00 to 22:00

• Night Call Center: Monday to Friday 22:00 to 06:00

Create Shift Notes

• Category: If the selected category was set up with Shift Details set to yes, then the Shift Details region appears. Shift details are used to define flexible work hours.

• Start Time: You can specify a combination of start time, end time, and duration of minutes, hours, day, or weeks.

  Start Time and Duration Examples

  • If a period is a regular 9 am to 5 pm shift, then choose 09 am as start time, 05 pm as end time, and leave Duration blank

  • If a period is an 8 am to 6 pm shift and the actual work duration is 8 hours, then choose 08 am as start time, 06 pm as end time, and 8 hours as duration

  • If a period is a floating 8 hours shift, then choose 8 hours as duration, and leave Start Time and End Time blank

  • If a period is 36 hours shift starting at 9 am then choose 09 am as start time, 36 hours as duration, and leave End Time blank

• Short Code: When you review the defined pattern, the short code displays to help you identify each shift.

Shift Details Notes

• Prerequisite: Shift Detail Types must be set up by your administrator.

• Core: Select Core to specify mandatory work times.

• Min. Break: You can specify the minimum and maximum time that can be taken for a break during a flexible time period.

In this example employees work a flexible eight hours within 7 am to 6 pm.

Flex Time Shift Details for 7 to 6 Shift