You can use Purchasing's receiving functionality to receive goods returned by your customers. These are goods for which a sales order in Oracle Order Management was created. If the customer wishes to return the goods, the sales representative creates a return material authorization (RMA) authorizing the return. When the return arrives at your receiving dock, you can create a receipt against the RMA as you would any other receipt, inspect the return, return the repaired goods to the customer, and make receiving corrections. Use the Customer tabbed region of the receiving Find windows to search by customer name, item number, or RMA number. See: Finding Expected Receipts.

If an RMA does not exist for a customer return, you can create an unordered receipt while you find out from the sales representative which RMA to use. See: Unordered Receipts. Use the Receiving Returns window to return the item to the customer if a return is not authorized or after the goods have been repaired.

RMAs use the default receipt routing defined in the Receiving Options window. They use the receipt tolerance that was defined in Order Management when the RMA line was created. The RMA reflects the received, or partially received, quantity while the remaining quantity remains open.

Lot and serial numbers are handled for RMAs as they are for any other item or receipt.

You cannot cascade RMA receipts.

Your company makes computer boards. A sales representative creates sales orders using Order Management and ships the boards to customers. One of your customers receives a shipment of 20 boards, which do not work properly, and calls the sales representative. The sales representative creates an RMA in Order Management authorizing the return of the boards. The RMA line is created with a line type of Return with Receipt of Goods.

When the boards arrive at your receiving dock, you enter the customer name, item number, or RMA number in the Find Expected Receipts window and create a receipt. Purchasing automatically updates the RMA to reflect the quantity received.

You use the Inspection window to record your inspection of the boards. Inspection confirms that all 20 of the returned boards are defective. You use the Receiving Transactions window to deliver the boards to their final destination. Purchasing automatically updates the RMA with the quantity fulfilled.

See: Overview of Returns.