If you are an existing customer, then you must ensure your existing users have the Approvals Management Business Analyst and Approvals Management Administrator responsibilities. You must run the Approvals Management Post Upgrade Process to migrate the existing users to these responsibilities.
Use the Submit Request window.
Using the System Administrator responsibility, navigate to the Submit Request window.
Enter Approvals Management Post Upgrade Process as the name of your request.
Click in the Parameters field if the Parameters window does not open. If the Parameters window opens by default, then enter the parameter details specified in the next steps.
To migrate, do one of the following:
Select MIGRATE_USERS to migrate the existing users.
Select MIGRATE_ITEM_CLASS_USAGES to migrate the item class use.
Select MIGRATE_ALL to migrate users and item class use.
Click OK.
Click Submit to migrate existing users to the Approvals Management Business Analyst and Approvals Management Administrator responsibilities.