Payables Open Interface Import Troubleshooting

You may experience two types of errors while trying to import invoices: incorrect data or program failure.

Incorrect Data

The Payables Open Interface Import Report lists invoices that were not imported correctly. If a problem exists at the invoice level, the invoice is rejected without further validation. Examples of these fatal errors are:

If the invoice level information is correct, Payables validates all values at the line level, and the rejections report lists all line level problems. If a distribution is rejected, the whole invoice is rejected. An example of this type of error is:

Correct the data in one of the following ways:

Program Errors

If a failure occurs in the e-Commerce Gateway Program or the Payables Open Interface Import program, you can query the program in the Requests window. Read about errors in the log file.

Payables Open Interface Import commits in cycles of 1000. For example, if an error stops the import program when it is validating the 350th invoice record, the system will have already committed the first 300 invoices.

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