On-account credit memos are credits you assign to your customer's account that are not related to a specific invoice. For example, if a customer is disappointed with a product or service you sold, you can create an on-account credit memo. You can then apply this on-account credit memo to another transaction.
You can apply and reapply on-account credit memos to invoices, debit items, and chargebacks.
See: Applying On-Account Credit Memos.
You can also place amounts on account when manually applying receipts in the Applications window. This is on-account cash, which is different from on-account credit memos. See: Manually Applying Receipts.
Prerequisites
Follow the same procedure that you used when entering transactions. See: Entering Transactions.
However, when you enter the transaction amount, enter the amount of this on-account credit memo as a negative number. For example, to enter a credit for $25, enter -25.