This section provides an overview of how to create and process full or partial manual credit card refunds in Receivables.

To automate this process, see: Automated Receipt Handling for Credits.

Before you can apply a credit card refund line to a receipt, an unapplied balance must exist on the receipt. You must either:

• unapply the amount of the refund from one or more of the transaction lines on the receipt, or

  Suggestion: After you process the credit card refund, you might want to create credit memos to remove the remaining amount due on the original transaction. See: Crediting Transactions.

• apply an on-account credit memo in the amount of the refund to the receipt.

Prerequisites

• Set up Oracle Payments.

  See: Enabling the Funds Capture Process.

• Set up Receivables to process credit card refunds

• Ensure that the credit card receipt was remitted

To process a full credit card refund:

1. Navigate to the Receipt Summary window.

2. Query the receipt that you want to refund.

3. Choose Apply.

4. Uncheck the Apply check box next to all the transactions. See: Reapplying Receipts.

   Alternatively, you can apply an on-account credit memo in the full amount of the receipt.

5. On a new application line, select Credit Card Refund from the list of values in the Apply To field.

   Receivables automatically populates the Amount Applied field with the total unapplied amount on the receipt. See: Applying Receipts.

To process a partial credit card refund or multiple refunds to a receipt:

1. Navigate to the Receipt Summary window.

2. Query the receipt that you want to refund.

3. Choose Apply.

4. Enter the appropriate amount in the Amount Applied field of the transaction line that you want to refund.

   For example, if you want to refund $40 of a $100 credit card transaction, then you should enter $60 in the Amount Applied field.

   Alternatively, you can apply an on-account credit memo in the amount of the refund.

5. On a new application line, select Credit Card Refund from the list of values in the Apply To field.

   Receivables automatically populates the Amount Applied field with the total unapplied amount on the receipt. You can modify the Amount Applied if necessary. For more information, see: Applying Receipts.