In addition to the credit application, the case folder is another tool that you use to collect credit data about your customer or prospect.
The case folder is an electronic representation of a hardcopy credit file. Credit analysts use the case folder as the central repository for collecting, viewing, and analyzing credit data. After Credit Management creates the case folder, you can begin the credit analysis.
After you submit a credit application, Credit Management creates an associated case folder. Or, you can manually create a case folder without submitting a credit application. In either case, you can continue to add data about the credit applicant directly into the case folder until you conclude the credit review.
Note: Aside from serving as a data collection tool, the case folder is also an important analysis tool. See: Analyzing Credit Data.
Credit Management also creates a case folder when a business event calls the Create Credit Request API to initiate a credit review. However, the manual addition of data to a case folder is typically not required because, in such cases, Credit Management attempts all data collection, analysis, and decisioning on its own. See: Credit Management Application Workflow.
When a business event initiates a credit review, both the Update Case Folder: Summary and Case Folder pages display the originating source application, as well as additional details. For example, if a sales order hold initiated a credit review, then Credit Management displays details such as the order number and order ID.
Note: Credit requests with the Appeal, Rejection Appeal, Re-Submission, or Withdrawal reason can only come from another E-Business Suite application, as indicated by the credit request source. You cannot, for example, withdraw credit requests in Credit Management. See: E-Business Suite Integration Overview.
The Credit Request Information region on these pages also allows you to navigate to other case folders in the same chain. A chain exists when:
A case folder is automatically created for the guarantor that is added to a credit application. The chain links the original applicant and the guarantor. See: Entering Data into a Credit Application.
There is at least one appeal or resubmission, from another E-Business Suite application, in response to an original credit request. See: E-Business Suite Integration Overview.
The case folder you navigate to depends on the credit request reason, and other conditions, as described in this table.
| Field | Credit Request Reason | Case Folder |
|---|---|---|
| Original | All but Guarantor Assessment | The first case folder in the chain. |
| Original | Guarantor Assessment | The case folder that the guarantor was requested for. |
| Current | All but Guarantor Assessment | The last case folder in the chain that is not withdrawn, unless there is only one case folder and it is withdrawn. |
| Current | Guarantor Assessment | None. |
| Previous | All but Guarantor Assessment | The previous case folder in the chain that is not withdrawn. |
| Previous | Guarantor Assessment or Withdrawal | None. |
| Next | All but Guarantor Assessment | The next case folder in the chain that is not withdrawn. |
| Next | Guarantor Assessment or Withdrawal | None |