You can view the predefined AR Credit Memo Using AME workflow processes in a Process window using Oracle Workflow Builder.
Choose Open from the File menu, and connect to the database.
Alternatively, you can connect to the workflow definitions file aramecm.wft, located in the product directory tree of your Oracle Applications server.
Expand the data source and then the item type branch within that data source.
Expand the Processes branch within your item type, and then double-click on a process activity to display the diagram of the process in a Process window.
Although you can use the AR Credit Memo Using AME processes as delivered, you might want to customize the processes to accommodate the specific needs of your enterprise.
For example, you can:
Modify the templates for your electronic mail notifications. For more information, see: Modifying Your Message Templates and Adding Custom Icons to Oracle Workflow.
Add icons to the standard Oracle Workflow icons to customize the appearance of your workflow process.
Modify the timeout value for workflow notifications. The default value for the AME Credit Memo Request timeout notifications is three days, but to suit your business needs, you might want to modify the amount of time for each notification. To do this, display the properties window for a notification and enter a new timeout value in the Node tabbed region.
Note: To help you with your customizations, refer to the sections that describe the components of this process so that you know what attributes have already been predefined and what activities are requirements in the process.