Use this report to review your customers and customer addresses that are on credit hold. You can place a customer or customer site on credit hold in the Customers set of pages.
The Credit Hold report displays information as described in the following table:
| Credit Hold Level | Information Display |
|---|---|
| Customer account | Receivables places all bill-to sites across all organizations on hold. The Credit Hold report displays the Balance Due and Past Due Balance for each bill-to site. You can use the Reporting Level and Reporting Context parameters to control whether the report displays information across the organizations that you have access to. Note: If you want your customer hold to apply to only one organization, then you should apply the customer hold at the bill-to site level. |
| Customer bill-to site | Receivables places only the selected bill-to site on hold. The Credit Hold report displays the Balance Due and Past Due Balance for that one bill-to site. |
See: Common Report Parameters.
Currency: Receivables prints the currency above all customer accounts belonging to this currency. Receivables creates separate pages for different currencies.
Order By: The sorting option you chose when you submitted the report.
(Account Status) Subtotal: The total balance due and balance past due for each account status.
Address (Bill-To): The primary Bill-To address for each customer in your report. If there is no primary Bill-To address, Receivables prints the first Bill-To address available.
Balance Due: The total account balance for each customer in your report.
Balance Past Due: The total amount for all past due invoices, debit memos, and chargebacks minus any open credit items for this customer.
Collector: The collector who is linked to the site that is on credit hold.
Contact: The contact associated with the customer address.
Days on Credit Hold: The number of days this customer has been on credit hold. If this customer has been on and off credit hold in the past, those days are not included in the Days on Credit Hold value.
Primary: Receivables prints Yes or No to indicate whether this address is the primary Bill-To address for this customer.
Telephone: The contact's telephone number. If there is no contact or no telephone number for the contact, Receivables prints the telephone number associated with the address.
(Account Status) Subtotal: The total balance due and balance past due for each account status.
Currency Subtotal: The total balance due and balance past due for each currency.
Customer Subtotal: The total balance due and balance past due for each customer.