Use this report to review all disputed invoices, debit memos, and chargebacks. Receivables prints information for each disputed debit item and displays totals in the entered currency. You can also review the collector name and any comments included with each debit item.
You can place items in dispute or take them off of dispute in these windows:
Account Details
Installments (accessed from the Transactions or Transactions Summary window)
Transactions (More tab)
This report captures collectors that are assigned at the customer account or site level in the Customers set of pages.
Currency: The currency code associated with the invoices, debit memos, or chargebacks. Receivables prints totals for each currency code in your report.
Order By: Your sort by option. Receivables lets you sort this report by customer, invoice number, or due date.
Comments: Receivables prints all notes related to this invoice, debit memo, or chargeback that is in dispute. These notes are created by the Credit Memo Workflow, which you can view in the Notes tab of the Transactions window.
Grand Total: The total transaction amount balance due and dispute amount for all currencies.
Sum for (Currency Code) Currency: For each currency, Receivables prints the total transaction amount balance due and dispute amount in the entered currency.
Sum for (Customer Name) Customer: For each customer, Receivables prints the total transaction amount balance due and dispute amount in the entered currency.