Troubleshooting

For information on SSL issues, see Common SSL Issues.

HTTP Status Codes

The following table lists the error response codes returned in the HTTP Response by the OTA server.

Status Code Error Code Description
1000 OK Request handled successfully.
2000 ECX_OXTA_DB_UNAVAIL Database unavailable. Cannot get connection to the database.
2001 ECX_OXTA_SERVER_ERR Unexpected server-side error. Client should retry.
3000 ECX_OXTA_BAD_REQ Missing TRANSPORT_PROTOCOL, TRANSPORT_PROTOCOL_VERSION, or MESSAGE_TYPE.
3001 ECX_OXTA_UNKNOWN_REQ Invalid value for MESSAGE_TYPE.
3002 ECX_OXTA_AUTH_MISSVAL Incomplete credentials. Username or Password not available for request.
3003 ECX_OXTA_AUTH_FAILURE Authentication failure. Invalid user password.
3004 ECX_OXTA_PROTCL_NOTSUPP Oracle Transport Agent protocol version not supported by server.
3005 ECX_OXTA_PAYLOAD_NULL Message has NULL payload.
3100 ECX_OXTA_SEND_MISSVAL Required parameters for the SEND post are missing.
3101 ECX_OXTA_LEN_MISS Request header content length attribute not set.
3102 ECX_OXTA_LEN_TOOLARGE Size of content larger than specified in request header content length attribute.
3200 ECX_OXTA_AUTH2_MISSVAL Parameter missing for AUTH2 request. Verify that the party_site_id and the transaction_type are valid.
3201 ECX_OXTA_AUTH2_FAILURE AUTH2 request failed.
3300 ECX_OXTA_EME_MISSVAL E-mail address or payload was not passed in the EME request.
3301 ECX_OXTA_EME_INVALID_EMAIL Incorrect e-mail address format for EME request.
3302 ECX_OXTA_EME_SMTP_NOTSET Mail server not set up in config.
4000 ECX_OXTA_UNKNOWN_PROTCL Invalid protocol type for SEND request.
4001 ECX_OXTA_TIMEOUT Time out for this transport request reached.
4002 ECX_OXTA_CLIENT_ERR Unexpected client side exception.
4003 ECX_OXTA_MAX_ATTEMPTS Exceeded the max number of attempts for transport.
4100 ECX_OXTA_SMTP_NOTSET Mail server not set up in config.
4101 ECX_OXTA_INVALID_EMAIL Incorrect e-mail address format.
4102 ECX_OXTA_MAIL_ERR Error when trying to send mail.
4103 ECX_OXTA_MAILJAR_NOT_EXISTS SMTP not enabled. Ensure that mail.jar is present in your Java classpath.
4104 ECX_OXTA_ACTJAR_NOT_EXISTS SMTP not enabled. Ensure that activation.jar is present in your Java classpath.
4200 ECX_OXTA_INVALID_URL Incorrect URL format.
4201 ECX_OXTA_PROXY_FAILURE Cannot open connection to proxy server.
4202 ECX_OXTA_CONNECT_FAILURE Cannot connect to host:port.
4203 ECX_OXTA_UNKNOWN_RES Response from the server not in a format understood by the client.
4300 ECX_OXTA_INVALID_CACERT Failed to open the certificate file/failed to read certificate from the file.
4301 ECX_OXTA_SSLHANDSHAKE_FAILURE Failed to perform handshake when getting SSL connection.
4302 ECX_OXTA_SSLVERICHAIN_FAILURE Error when verifying chain certificate.
5000 ECX_OXTA_PROTOCOL_MISS Protocol value missing from inbound message.
5001 ECX_OXTA_USERNAME_MISS Username value missing from the inbound message.
5002 ECX_OXTA_PASSWORD_MISS Password value missing from the inbound message.