Identify the skills required to execute the work item.
The following table describes the process steps of creating a skill, linking the skill to employee, and defining skill in work item.
| Step | Process | Responsibility | Navigation/Action |
|---|---|---|---|
| 1 | Creating Skill | HRMS Manager | Navigate to Career Management
> Competencies. Create skill. |
| 2 | Linking Skill to Employee | HRMS Manager | Navigate to Fastpath > Competencies Select the employee and link the skill set to the employee. |
| 3 | Defining Skill in Work Item | Collections Administrator | Navigate to Setup Checklist Create work item and assign the skill set defined above. |
No. Assigning skills is optional. Assign a skill when a work item can only be performed by someone with specialized skills
How can I learn more about using skills?Skills are based on competencies set up in Oracle HRMS that are then associated with resources. For more information, see: Competencies Overview and Defining Competencies.
What happens if the skill set assigned to the work list does not match with the skill of the collector?If the skill assigned with the work list does not match with the skill of the collector, it will be assigned to the default collector. It is essential to define the collector in customer profile first either directly or through group and assign the skill to the customer.