Add work item wait times, make work item optional, or escalate a work item.
Add a wait time if you want the Workflow Background Process to wait to execute a work item.
Does it make sense to add wait times before and after a work item executes?No. For efficiency and consistency, use one or the other when creating work items. Then when you plan the work items needed for a strategy, you can logically determine which work items need wait times.
Even though there are no restrictions to keep you from adding a pre-wait do not add a pre-wait time to the first work item in a strategy unless you have a business need to do so.
How does an optional work item act in a strategy?When you designate a work item as optional, the work item will be closed automatically if not completed in the specified time period.
What happens if a work item is escalated?If you specify an escalation wait time for a work item, then an automatic notification is sent to a collector's manager if the work item is not completed in the specified time period.