The operational data level represents the level at which you conduct your collections business with your customers.

• Customer

• Account

• Bill To location

• Delinquency

When you select a data level in the Collections Questionnaire, you set the level for running scoring and strategies.

In addition, the operational data level affects many aspects of how you use Advanced Collections and controls whether some buttons are enabled or not. It affects sending correspondence, territories for assigning collectors, and whether data from multiple operating units can be displayed.