IEU: Desktop: UI: Show Quick Filter Panel: Set this profile option to Yes to be able to filter tasks by operating unit in the Collector's Work Queue. The default is Yes.
OS: Customer Access Privilege: This profile determines which customers a collector can view in eBusiness Center. Set to Full Access to view all customers; set to Sales Team/Territory Access to view only customers in a collector's territory; set to Prospecting and the collector can read but not write data. This can be set at all profile levels.
OTS: Interactions-Default Action: Users must perform at least one activity for the interaction to end. If the user doesn't perform any activity but ends the interaction anyway, then the application uses the default action set in this profile and the default action item from the OTS: Interaction Default Action Item profile option.
The default is Action with action ID = 1 (Item Added).
OTS: Interactions-Default Action Item: The application uses the default action item set in this profile together with the default action set in the OTS: Interaction Default Action profile option whenever the user does not perform an action required to wrap up an interaction.
The default is Action item with action ID = 1 (Account).
OTS: Interactions-Default Outcome: This profile determines the default value of the Outcome field in the wrap-up window.
This is also the value the application uses for outcomes of interactions that are ended automatically. The application uses this value if there is no outcome associated with the campaign schedule for this interaction. If there is a campaign associated with the interaction, then the application uses the outcome for that campaign schedule.
The default is Outcome with outcome ID = 1 (No Answer).
OTS: Interactions-Enable Auto Wrapup: When this profile is set to No, the wrap-up window appears automatically prompting users to enter the outcomes and reasons for the activity.
When this profile is set to Yes, the interaction ends automatically without the users seeing the wrap-up window.
OTS: Interactions-Enable Automatic Start: Set to Yes to record interactions after the interaction is started. Set to No to require agents to start and end interactions manually.
OTS: Interactions-Record Media Item ID: Interactions track different types of communications with customers including e-mails and phone calls placed through Oracle Inbound and Outbound Telephony applications. The record includes a unique identifier for the communication. This profile determines if that unique identifier is recorded or not. This identifier is never displayed for the user.
The default is Yes.
OTS: Interactions-Max Interactions Displayed: Determines how many interactions to display in the Overview tab.
OTS: Interactions-Start On Query: Set to Yes to start an interaction whenever the user displays a new record and to support automatic start of interactions.
Set to No to start the interaction only when the user updates or deletes information in a record. The default is No.
OTS: Task Details-Query Tasks By: If set to Reference, Oracle Advanced Collections displays on the Task tab only tasks associated with the View By selected in the Collections header.
OTS: Telesales Interaction Enabled: If set to Yes, TeleSales records interactions after the interaction is started. A setting of No limits agents to starting and ending interactions manually. The default is No.