Use this procedure to set up individual employees as users for your application.

   Steps:

1. Using the System Administrator responsibility, navigate to the Users window.

2. Enter a user name and password. You are asked to reenter the password a second time.

3. Use the Person List of Values (LOV) to select the employee that will be using the user name and password.

4. Assign one or more responsibilities to the user. The available responsibilities are:

   • Collections Agent: This responsibility has access to the Collections window, Universal Work Queue, searching, eBusiness Center, directory assistance, and reports.

   • Collections Manager: This responsibility supports the collections specialist who can review and manage delinquencies, lease related information, escalations, later stage delinquencies, collector reassignment, and reports.

   • Collections Administrator: This responsibility has access to implementation setup pages, reports, creating and maintaining strategies and collections work items, creating scoring components, creating scoring engines, enabling or disabling scoring engines, creating dunning plans, setting customer status priorities, and setting up directory assistance.

5. Click Save in the toolbar.

   Note: Although the responsibilities you assign have the same names as the roles you will assign in the next step, they perform a different function. Responsibilities are a general feature of all Oracle applications and control what features of the application a user can access. The roles you set up in Resource Manager control what collections information users can view and modify.