Collectors can adjust overdue transactions while talking to their customers. Use this procedure to submit an adjustment against an invoice (whether or not it is delinquent).

   Steps:

1. Using the Collections Agent responsibility, in the Transactions tab, select the invoice and click Adjustment Processing.

2. You can review the status of other adjustments made against this transaction in the Adjustment Processing region.

3. To enter a new adjustment against this transaction, create a new row in this region.

4. Enter the adjustment activity, amount, date, and reason.

5. Optionally, enter a note.

6. Click Adjustment.

   Note that collectors must have the financial authority to initiate such adjustments. This financial authority can be based on responsibility, job category, amount of the transaction or related adjustment, or a combination of these items.

   If a collector attempts to make an adjustment that exceeds his or her authority, then the adjustment is considered pending. A collections manager must approve the pending adjustment in Oracle Receivables. See: Approving Adjustments.

   When you adjust a transaction in Oracle Advanced Collections, the adjustment is created in Oracle Receivables.

   An adjustment confirmation message containing an adjustment number appears and can be used as a reference between customer and collector.

   If the IEX: Send Correspondence Automatically profile option is set to Yes, then a confirmation document is sent to the customer's dunning address using the correspondence method and template specified in the Collections Checklist. For more information about correspondence profile options, see: Correspondence Category.

Restrictions

The user profile option IEX: Allow Adjustments must be set to Yes.

Confirmation of the adjustment is sent if an adjustment confirmation template is defined in the IEX: Adjustment Fulfillment Template profile option.