Use the following steps to enter promises to pay for single or multiple transactions and also to cancel a promise to pay:

   To enter a promise to pay for a single transaction:

1. Select a transaction on any of the tabs that support payment processing and click Payment Processing.

2. Select the Promise tab.

3. Select an item in the payment region. The item information appears in the Promise tab.

4. Enter the promise amount, promise date, and planned payment method.

5. The Adjusted column reflects the difference between the promise amount entered and the amount overdue for that item.

6. Optionally enter the payment account (such as the credit card number) or a payment item number (such as the check number).

7. Optionally, enter a note in the Notes Detail window.

8. Click Submit or Submit and Close.

   If the IEX: Send Correspondence Automatically profile option is set to Yes, then a promise confirmation document is sent to the customer's dunning address using the correspondence method and template specified in the Collections Checklist. Otherwise, collectors can manually send correspondence to confirm a promise to pay. To change this setting, go to the Collections Checklist.

   Note: Send confirmation letters only after entering all promises for a customer, since the confirmation letter contains the cumulative information for each promise entered. It could be either multiple promises made for a single transaction or for multiple transactions.

   For example, if two promises were made for a transaction, the first confirmation letter will include information regarding the first promise made, while the second confirmation letter will contain cumulative information regarding both the promises made for the transaction.

   Once the promise has been submitted, select View Notes from the Actions menu to display all the notes for the transaction. You can create new notes or update existing notes only from the View Notes window. The notes for a transaction are also displayed on the History tab.

   Oracle Advanced Collections creates a broken promise callback in the Collector's Work Queue for the collector who took the promise if the promised payment is not made.

   To enter a promise to pay for multiple transactions:

1. Select multiple transactions on any of the tabs that supports payment processing and click the Payment Processing button.

2. Select the Mass Promise tab.

3. Enter the date of the expected payment, payment method. Optionally enter the payment account (such as the credit card number) or a payment item number (such as the check number) if available.

4. Optionally, enter a note for the promise.

5. Click Submit.

   After recording a promise to pay, Advanced Collections updates the Promise? column on the Transaction tab to Yes.

   To cancel a promise to pay:

You can cancel a promise to pay, with a status of open, if no payment has been recorded for the promise. You can use this feature to cancel a promise before the promise due date if the promise is no longer valid. When a promise is canceled, only the promise is deleted. The delinquency remains.

A canceled promise cannot be reinstated. However, you can enter a new promise.

All canceled promises are recorded in Promise History. You can use the Promise Reconciliation report to identify customers who habitually promise payment, but then cancel their promises. In the report, a canceled promise is not identified as a broken promise.

1. Select a transaction or group of transactions on any tab that supports payment processing and click Payment Processing.

2. Select the Promise tab.

3. In the Payment Method region, select Cancel. For multiple transactions, you can select Cancel All to cancel all promises shown.