View correspondence information for a customer displayed chronologically.
| Term | Definition |
|---|---|
| Type | Indicates the delivery method for the correspondence: e-mail, fax, or print. |
| Status | Indicates the status of the correspondence event: closed (successful) or open (not yet sent). |
| Amount Due | Total delinquent amount that triggered the dunning. |
| Resend button | Select this button to resend a dunning notice reflecting the most current delinquency information. |
Change the date range to reduce the number of lines displayed or to narrow your search.
Why don't all sent correspondence have an interaction?This can be for a number of reasons.
During implementation, the interaction tracking was not enabled properly.
If correspondence is sent through a concurrent program such as strategies, the interaction tracking mechanism is not called there and interactions are not recorded.