Steps:Use this procedure to update information about a delinquency that has a status of delinquent.
The Collections window is open and the customer appears in the header.
Select a View (customer, account, bill to, or delinquency).
Steps:Using the Collections Agent responsibility, in the Collections window, select the Lifecycle tab.
Delinquency information for the selected view appears.
Select a delinquency from the table that has a status of Delinquent.
The details appear on the tab.
Optionally, select an unpaid reason from the List of Values (LOV).
Optionally, click the ellipsis button beside Strategy to view details of the displayed strategy.
Optionally, enter a note about the delinquency.
If you want to send a request for service hold to your manager for approval, then select Service Hold Request. A workflow notification is sent to your manager when you save.
If you want to see detail information about the delinquent invoice, then click Transaction Details.
The Transaction Details window displays detail information. You can also enter dispute information in this window.
If you want to process a payment from the Lifecycle tab, then click Payment Processing.
The Payment Processing window opens.
If the delinquency is beyond normal collections procedures, then click New Status and change the status.
A status change starts a workflow and sends a notification to a manager or specialist for approval and further action.
Note: When you select multiple delinquencies for processing, the application limits the selection to 4000 characters. Select only a few transactions at a time.
Service Hold Request is only available if you are using Oracle Lease and Finance Management and the IEX: Service Hold of Delinquencies profile option is set to Yes.