The Collector's Work Queue (UWQ) displays actionable work items for a collector based on the display nodes selected when you set up UWQ. You can organize the information presented to match the operational data level at which your collectors work with customers. Work nodes can be consolidated and displayed at the customer level, account level, bill to level, or by individual delinquencies.
You can display the following nodes for a data level:
Delinquent Node: Displays active, pending, and complete delinquent customers, accounts, bill to locations, or transactions assigned to the collector. When you double-click a line item, you go directly to the Transactions tab in Advanced Collections with the appropriate delinquency highlighted.
Broken Promises Node: Displays active, pending, and complete broken promises. Promises are taken at the transaction level, but can be displayed grouped by customer, bill to location, account, or delinquency. When you double-click a line item you go directly to the History tab in Advanced Collections with the Promise History view selected.
Strategy Work Item Node: Displays all the strategy work items assigned to the collector. When you double-click a line item you go directly to the Strategy tab in Advanced Collections with the appropriate strategy and work item highlighted. Strategy work items can be at the customer, account, bill to, or delinquency level.
Note: When you move to the Transactions, History, or Strategy tab from the Collector's Work Queue, the date range for the displayed items will overrule any default date range settings for the work items to show all transactions (or histories) for that customer. You can set the default date range settings using the IEX: Default Date Range Span and IEX: Default End Date Range Span profile options. See: Oracle Advanced Collections Profile Options and Profile Categories Overview.
You can also display a Task Node with dunning callbacks, broken promise calls, approvals, meetings, problem resolutions, and other work items.
Note: The Collector's Work Queue provides the total number of actionable items for each node. However, the number of actionable work items shown for the active, complete and pending items is the total number for all the three nodes.
For information about how to refresh the information shown in the Collector's Work Queue, see: Running Concurrent Programs.
The IEU: Desktop: Work Selector profile option determines the layout of work items in UWQ. You can select either a two frame format that displays nodes and their work items (Hgrid) or a single frame with a drop down list of options (Cascade). See: Oracle Advanced Collections Profile Options and Profile Categories Overview.
To change the order of work items displayed or to search for a particular item, select a column heading to sort the information by that column.