View interaction history for a customer displayed chronologically.
| Term | Definition |
|---|---|
| Resource Name | The employee who interacted with the customer. |
| Action | For a selected interaction, the action that occurred as defined in Oracle Interaction History. |
| Outcome | For a selected interaction, the immediate response to an agent's interaction, such as Contact, No Answer, or Busy. Outcomes are defined in Interaction History. |
| Result | For a selected interaction, a result of an interaction or activity. Results are defined in Interaction History. |
| Reason | For a selected interaction, a reason for the result of an interaction or activity. Reasons are defined in Interaction History. |
| Object Name | For a selected interaction, the object as defined in Interaction History. |
Change the date range to reduce the number of lines displayed or to narrow your search.