In Oracle Customers Online (OCO), customers are organizations or persons, each as a party in the Oracle Trading Community Architecture (TCA) Registry. Customers Online provides various features for you to manage your customer information.
Organizations: View, create, and manage information for customers of type Organization.
Persons: View, create, and manage information for customers of type Person, and for persons who are contacts for organizations. See: Introduction to Contacts.
Hierarchies: View, create, and manage customer relationship hierarchies, for example, corporate hierarchies.
If the following features are enabled, you can:
Enrich user-entered information by purchasing D&B data for customers of type Organization. See: Introduction to D&B.
Your administrator can set up D&B purchase only if your organization has a contract with D&B.
Attention: If you do purchase D&B data, and your administrator sets up the Single Source of Truth (SST) record, then Customers Online uses the SST record for organization information. See: Single Source of Truth Data.
Improve data quality by marking duplicate organizations or persons, and submitting those duplicate sets for merge in Oracle Customer Data Librarian (CDL).
Your administrator can enable duplicate identification only if your organization uses CDL.
Enter custom attributes specific to your organization.
Your administrator can set up extensions, or custom attributes, for organization and person profiles, and addresses.