By default Inventory does not automatically generate requests to count items with an on-hand quantity of zero. To include such items:
Define all sourcing details and inventory controls for the item. For example, if an item is under predefined locator control, be sure it is assigned to a subinventory and locator. See: Assigning Items to a Subinventory or Assigning Subinventories to an Item.
Select the Generate Zero Counts option when you define your cycle count.
The count request generation process then automatically creates a count request. If a quantity is found and counted, an adjustment is made.
At count entry, you may receive a warning message stating, "Zero count, no adjustment performed." Inventory generates this warning if it cannot find all levels of inventory control defined for the item. In this situation, enter the count, but no adjustment is performed. To make an adjustment and update the missing information, enter an unscheduled count using either the Cycle Count Entries or Approve Adjustments window.