Use the Customer Item Cross References window to define and update cross references between your inventory items and the customer item numbers defined in the Customer Items Summary/Detail windows. See: Defining Customer Items.

   To find customer item cross references:

1. Navigate to the Find Customer Item Cross References window by selecting Customer Item Cross References on the menu.

2. Enter selection criteria to restrict the search. You can select the Clear button to clear all selection criteria.

3. Select the Find button.

   To define customer item cross references:

1. Navigate to the Customer Item Cross References window by selecting the New button in the Find Customer Item Cross References window.

   You can also navigate to this window by selecting the Cross Reference button in the Customer Items Summary window. Inventory displays the existing cross references for the customer item on the current line in the Customer Items Summary window, and you can add new cross references by selecting a new row.

2. Enter the customer item number. The current customer is displayed if you navigated to this window from the Customer Items Summary window.

3. Enter the inventory item number for which you want to establish a cross reference to the customer item number.

4. Enter the Rank as a positive number. To permit alternate or substitute inventory items for a customer item, you can define multiple cross references to inventory items for a single customer item. In these cases, you must specify the Rank of the cross reference. The highest rank is 1.

5. Deselect Active to deactivate the cross reference.

6. Save your work.

   To update customer item cross references:

1. Navigate to the Customer Item Cross References window by selecting the Find button in the Find Customer Item Cross References window. Inventory displays all existing cross references that meet your selection criteria.

   You can also navigate to this window by selecting the Cross Reference button in the Customer Items Summary window. Inventory displays the existing cross references for the customer item on the current line in the Customer Items Summary window.

2. You can update the Customer Item, Item, Rank, and Active checkbox.

   To activate or deactivate a cross reference:

1. Select or deselect Active.