Business-to-Business operations (B2B operations) involve complex business activities and relationships between manufacturers and retailers. Claims and deductions form an important aspect of B2B operations. Customers raise claims or take deductions for many reasons such as to claim compensation for damaged goods and to claim promotional accruals that they are eligible to receive.

Settling claims and deductions involves determining whether a claim is valid, validating proof of performance conditions have been met, and tracking them. Sometimes, valid claims and deductions may not have the requisite proofs. Even in such cases, it is essential to settle these claims. These activities require resources, time, and effort. Customers may also submit invalid claims and deductions. While the claims remain unresolved, shipping and invoicing continue, thus giving interest-free credit to the retailers. Some of the challenges that organizations face today are those of settling deductions on time, and recognizing and preventing unauthorized claims and deductions.

Claims in Oracle Channel Revenue Management enables organizations to shorten the claims-processing cycle, and reduce claims and the associated costs. Information related to all the claims is stored in a centralized manner. This makes it possible for you to access accurate views of promotional spending and other variable costs. You can research, validate, and settle deductions, charge backs, and claims. You can also identify invalid and duplicate claims and prevent unauthorized claims and deductions.