An issue is a concern, problem, or outstanding question on a project or task. Issue management is the process of recording, tracking, and resolving issues. This process often requires the collection of input from various people associated with the project, and other interested parties. Oracle Projects provides you with a centralized issue management system that enables you to manage this process and communicate issues in a consistent and timely manner.
Issue management offers many features, such as the ability to:
Use a predefined set of issue types
Define statuses for issues according to the needs of your organization
Create issues with assigned actions
Associate related documents with an issue
Enable team members to create and manage issues
Search for issues across projects
Copy existing issues to expedite the creation of new issues
Export a list of issues into a Microsoft Excel spreadsheet to perform further analysis or reporting
Automatically route issue notifications using Oracle Workflow
Change the owner of a single issue or multiple issues at the same time
Track the ownership and status history of issues, and view a history of assignments
Issues can detract attention and resources from project completion. Therefore, you want to resolve and close issues quickly. To achieve this goal, you can create and assign actions on issues to project team members or others enabling all participants of an issue to collaborate and share information. This centralized system enables you to track comments and actions performed by action assignees, providing you and all interested parties visibility of the entire issue resolution process.
Setup is required in order to use issue management. For information on implementing issue management, see: Issue and Change Management, Oracle Projects Implementation Guide.