In Oracle Workflow, all processes are associated with an item type. An item type can include one or more processes and related objects, such as item attributes, functions, and messages. Oracle SSHR delivers a number of predefined workflow item types containing workflow processes that you can work with.

• HR (HRSSA)

• HR Self-Service Benefits

• HR Offer Letter (HR_OFFER) (for SSHR 3.4 only)

• HR Standard (HRSTAND) (for SSHR 3.4 only)

Previous versions of this implementation guide advised customers to make their configuration change to a copy of the delivered item type. Workflow processes that have been implemented using this approach will still be supported, however, for new configurations, you should make your changes to the delivered item type using the approach described below. The new approach utilizes Oracle Workflow's access level features for preserving customizations.

You update the workflow item type in the Workflow Builder.

Workflow Access Levels:

The access protection levels ensure that your customizations are preserved during an upgrade. As long as you set your own access level to 100 or (higher) while working on changes, the access protection ensures that when an upgrade takes place, the "read-only" objects are updated and that customizations made to the "customizable" objects are preserved.

You can change objects if your access level is less than or equal to the object's protection level and greater than or equal to the object's customization level.

The following table shows typical settings for workflow objects within the HRSSA item type. The customization level of a customizable object is set to the user's access level at the time when the user customized the object.