Oracle iSupplier Portal enables buyers the ability to reinstate a rejected supplier by reopening the rejected request. Suppliers can benefit from this feature as there is no need to re-initiate the entire registration process after getting rejected.
Example of a business flow of reopening a rejected registration request from a prospective supplier:
In this example, a prospective supplier registers, however the registration request is rejected. As there is a business requirement, the supplier administrator must now reopen the rejected registration request.
To reopen the rejected request, as a supplier administrator:
Log in to the Supplier Profile Administrator responsibility and navigate to the Suppliers Search page.
Click the Prospective Supplier Registrations link. The Prospective Supplier Registrations page appears.
Search for registrations with the Rejected status.
Click the Review link for the rejected supplier. The New Supplier Request page opens.
Select the Reopen action from the Actions drop-down. A Warning page will open to ascertain if you want to continue. Two buttons are available on this page with following meanings:
No: This button will take you back to the Rejected Supplier Profile Page.
Yes: This button will take you to the next page: Reopened Supplier Request.
Click Yes in the Warning page. The Reopened Supplier Request page appears.
Review the details in the Reopened Supplier Request page. This page has the rejected supplier's profile in edit mode. Whenever a reconsidered request is opened, the page title is displayed as 'Reopened Supplier Request'. Otherwise it is shown as 'New Supplier Request'.
Following actions are available from this page:
Supplier to Provide Details: This action is enabled on the registration request as per the business rules. On selecting this action, a notification will be sent to the supplier, for the following purposes:
To inform the supplier about the buying organization's decision to reconsider their request.
To provide the URL of the 'Registration Request Status' page to the supplier.
Send Status Link: When an action is selected, a notification containing the URL of the 'Registration Request Status' page is sent to the supplier. This action will always be enabled irrespective of the status of the registration request.
Submit: This action will submit the request for approval.
Save: You can save the registration request to work on it later.
Update details of the supplier, if required, including details of the primary contact before sending the notification for re-registering. The administrator can perform this action in case the supplier's primary contact has changed.
Status of a Reopened Rejected Request
In case of a rejected supplier being reconsidered, the application uses the following statuses:
Draft: This will be the status of a previously rejected supplier in the following two scenarios:
The buyer administrator has decided to reconsider the request and selected the 'Reopen' action for the rejected supplier's registration request. As soon as the 'Reopen' action is select, the status will be change to 'Draft'.
When the 'Save' action is selected, the status will remain as 'Draft'.
Once a rejected supplier's request is 'reopened' the buyer administrator cannot 'Reject' it again. After being reopened the request will follow the approval process and only an approver can reject this request again. To ensure that the administrator does not reopen a rejected request by mistake, the application displays a warning message as soon as the administrator chooses the functionality to reopen the request.