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Integrating Oracle iSupport with Service Request
View topic for Integrating Oracle iSupport with Service Request
Topics
Overview of Service Request Functionality in Oracle iSupport
Overview of Dependencies
Overview of Setup Steps
Setting Up Oracle TeleService
Setting Up Oracle Notes
Set Visibility of Note Types as Publish to View in Oracle iSupport
Restrict Note Types Viewed in Oracle iSupport
Setting Up Service Requests in Oracle iSupport
Set Up iSupport Service Request Profile Options
Set Up Service Request Defaults
Set up Service Request Templates
Setting Up Display of Service Request Type Categories
Configuring Service Request Pages
The Service Request Creation Flow
Defining Regions
Contexts for Rendering Service Request Pages and the Creation Flow
Mapping Page Regions
Editing Mappings for Page Regions
Mapping Creation Flows
Editing Creation Flows
Setting Up Products
Using Knowledge Management in iSupport Service Request
Setting Up E-mail Submission of Service Request Details