Your customers can communicate disputes with you in a number of ways. One option is via their remittances.

For example, on a receipt, a customer might include short payments (deductions) or over payments due to promotional deals, short shipments, damages, and so on. If the remittance advice does not supply you with supporting details, such as an on-account credit memo number or promotional code, then additional research may be required to determine if the discrepancies between the billed amount and the paid amount are warranted.

Receivables integrates with Oracle Trade Management to let you manage these discrepancies, or claims.

Create claims:

• Manually, via the Applications or QuickCash window

• Automatically, via AutoLockbox and QuickCash processing

See: Creating Claims and How AutoLockbox Creates Claims.

When you create a claim in Receivables, Receivables automatically passes the claim to Trade Management for further research. Trade Management assigns a claim number and the claim investigation process can begin. After a claim's validity is determined, the claim can be resolved directly from Trade Management without any manual intervention by a Receivables user.

See: Resolving Claims.

In certain instances, however, claim resolution must occur directly in Receivables. In those cases, Trade Management sends settlement instructions to Receivables via Workflow notifications.

See: Claims Overview.