If your customer disagrees about the outstanding balance for an item, you can mark that item or a specific amount due as 'in dispute.' Amounts that are in dispute appear in collections reports. Oracle Receivables does not prevent you from applying payments to disputed transactions.

You can place transactions in dispute from Oracle Advanced Collections or from Oracle iReceivables by requesting a credit using the Credit Memo Workflow. See: AME Credit Memo Request Workflow.

If you are using Oracle Trade Management to track your customers' invoice short payments, then you can also place transactions in dispute by creating a claim. See: Applying Receipts.

In Receivables, you can also place items in dispute or take them off of dispute in these windows:

• Account Details

• Installments (accessed from the Transactions or Transactions Summary window)

• Transactions (More tab)

You can choose whether to calculate late charges on disputed items by selecting the Disputed Transactions option at the customer profile class, customer account, or site level. See: Defining Customer Profile Classes and Adding and Updating Account Late Charges.

To place an item in dispute in Receivables:

1. Navigate to the Transactions Summary window.

2. Query the transaction to place in dispute.

3. Select the transaction, then choose Installments.

4. Enter the Dispute Amount and Dispute Date.

You can also place an item in dispute by entering a dispute amount and date in the Account Details window or in the Transactions window, on the More tab.

To mark an item as no longer in dispute:

1. Navigate to the Account Details, Installments, or Transactions window.

2. Query the transaction.

3. Change the Dispute Amount to 0 (zero).

4. Change the Dispute Date to today's date.

Viewing Items in Dispute

Review items in dispute by creating the Disputed Invoice Report. See: Disputed Invoice Report.

Other Sources

• Oracle iReceivables Implementation Guide