With a responsibility assigned to the current asset's owning department, you can set up department approvers so that work request notifications are sent to each approver, using Oracle Workflow (See: Defining Departments and Resources and Defining Asset Numbers, and Oracle Applications Workflow). Approvers can view these notifications on the Enterprise Asset Management Self Service Maintenance Home page (See: Home). Everyone who receives the notification can access the work request to change its status, or add additional information to the Work Request log. After one user approves the work request, the notification is removed from the users' notification lists, and the work request status transitions from Open to Awaiting Work Order.

A work request can be rejected. If an approver rejects a work request, the notification is removed from that approver's notification list. You can re-assign a notification to another user for approval or additional information; for example, the originator might need to provide additional information on the work request.

   To define Department Approvers:

1. Navigate to the Department Approvers window.

2. Select a Responsibility Name. A department is assigned to one responsibility.

3. In the Departments region, select a Department. You can select an unlimited number of departments.

4. Optionally select a Primary Approver for the department from the Name list of values.

   The list of values contains all users within the current responsibility. If the Primary Approver is not specified, the notification is sent to all users with the particular responsibility.

5. Save your work.