You can cancel sales orders, order lines, returns, and return lines. Order Management automatically adjusts reservations for cancelled lines.

If you want to cancel an entire order, you need to do so before any of the order lines are shipped, or invoiced. If you want to cancel an entire return, you need to do so before you run RMA Interface or Invoicing Activity on any of the return lines.

If you do not have permission to cancel, contact someone who has permission to cancel and notify them of your request.

Prerequisites

• Set up your Cancellation Reason QuickCodes

• Set up your processing constraints to determine when you enable cancellation of orders

To cancel an entire order or return:

1. Navigate to the Order Organizer window and query the order or return you want to apply the cancellation to.

   If you wish to cancel a group of orders or returns, use the multi select features of the mouse or the corresponding keyboard short cut keys to multi select the orders or returns you wish to cancel.

2. Click Actions.

3. Select Cancel.

4. Select the reason why you are cancelling the order.

5. You must enter a reason if you want to cancel the entire order or return.

6. Optionally, enter any Comments

7. Select OK.

   Selecting the OK button performs the order or return cancellation and saves your changes. This step is irreversible.

8. Acknowledge messages.

9. Requery the order to verify the changes.

To cancel an order line or return line:

1. To cancel the lines on one order, do one of the following:

   • Navigate to the Sales Orders form, query the order, move to the Line Items tabbed region, and select a line or multi-select the lines to cancel

   • Navigate to the Order Organizer, query the order, move to the Lines tabbed region, and select a line or multi-select lines to cancel

     To cancel multiple orders, navigate to the Order Organizer, query the orders, move to the Lines tabbed region, and multi-select the lines to cancel.

2. Click Actions.

3. Select Cancel.

   Note: If you try to cancel a quantity for a line that would violate your processing constraints, you get a message telling you which processing constraint is preventing you from cancelling that line.

4. Select the Reason why you are cancelling the line.

5. Optionally, enter any Comments.

6. Select OK to cancel the order line or return line.

   Warning: Choosing OK performs the cancellation and saves your changes. This step is irreversible.

To cancel order or return lines by reducing the quantity:

1. Navigate to the Sales Order window, query the order, and move to the Line Items tabbed region, and select the line to cancel.

2. In Qty, enter zero.

3. In Reason, select the cancellation reason.

4. Click OK.

5. Acknowledge messages.

6. Requery the orders to verify the changes.

To mass cancel order and return lines:

1. Navigate to the Order Organizer window, query the lines, and multi-select them.

2. Navigate to the Line Mass Change window

3. In Qty Ordered, enter zero.

4. In Change Reason, select the cancellation reason.

5. Select OK.

6. Acknowledge messages.

7. Requery the orders to verify the changes.

See

Cancelling Orders

Oracle Order Management Implementation Manual, Defining Order Management QuickCodes

Oracle Order Management Implementation Manual, Defining Processing Constraints.