To enter quality results as you enter service requests:If Oracle Quality is installed and at least one collection plan that is associated with the Service Requests (Service) transaction exists, the Enter Quality Results Tools menu option and the Quality button are enabled and you can enter quality results from the Service Requests window.
Warning: The Tools menu option is enabled even if, based upon the transaction information entered, the collection trigger conditions for this collection plan are not met.
In fact, based upon the service request information entered, quality results entry may be required. See: Mandatory Data Collection.
Background data collection occurs automatically if valid background collection plans are found when you save service requests. The Enter Quality Results window is not displayed during background collection. See: Background Data Collection.
Additional Information: The Service: Inventory Validation Organization profile option specifies the inventory organization for the items against which service requests can be created. Oracle Quality also uses this organization, but only if the organization is defined as an Item Master organization. You can only enter quality results in Item Master organizations (see: Implementing the Item Master Organization).
The organization code represents an operating unit and is more encompassing than what a manufacturing organization covers, so Oracle Quality uses the operating unit from Service to locate collection plans for recording quality results. If the profile is not set, Oracle Quality retrieves the organization from Manufacturing_Org_Id in the CS_SYSTEM_PARAMETERS table.
You can update and delete quality results as you enter and view service request information.
Enter all service request information, but do not save your work. See: Creating a Service Request, Oracle TeleService User Guide.
To enter quality results as you enter service requests:Before saving your work, select Enter Quality Results from the Tools menu or choose the Quality button. The Find Collection Plans window appears.
Attention: If you attempt to save a service request and the system finds valid collection plans that are defined as mandatory, you must enter quality results before you can save the transaction. Valid collection plans in this case are those that are associated with the Service Request collection transaction and for which all collection triggers are evaluated as true.
Select a collection plan. The Enter Quality Results window appears.
You can select any collection plan that is enabled, that is associated with the service request collection transaction, and for which the transaction's triggers evaluate to TRUE. If the triggers evaluate to FALSE for a particular collection plan, you will not be able to access or select that plan. Of those collection plans for which the triggers evaluate to TRUE, the first one (in alphanumeric order) will default directly into the Enter Quality Results Window.
To find and assign specifications:See: Finding Specifications During Transactions.
To enter quality results:In the Results region of the Enter Quality Results window, enter one or more results records. See: Entering Quality Results Directly.
If the collection plan selected requires mandatory data collection, you must first enter quality results and then save the service request. You cannot save the service request until you do so.
Depending on the collection plan and its elements, you can use several mechanisms to speed data entry.
Default value: Default values, if defined, are automatically displayed. They can be overridden. See: Default Specification Limit Values.
Lists of Values: You can choose results values from a list of values if defined. See: Defining Collection Plan Element Values.
Duplication: You can duplicate fields and records. Duplicated records and fields can be changed as required. See: Controlling Records in a Window.
Save your work.
To view collection plan or specification attachments while entering result values:See: Viewing Attachments Associated with Quality Results.
