Receivables provides you with an automated refunds process for your transactions, from the initial creation of a credit memo to the refund disbursement, without any user intervention required.

Receivables automates the refunds of credit memos that are imported by AutoInvoice. Imported credit memos can apply to credit card or non-credit card transactions:

• Credit card transactions

  Receivables submits a refund request directly to Oracle Payments to create the disbursement. Payments applies the refund to the same credit card used on the original transaction.

  See: Credit Card Refunds.

• Non-credit card transactions

  Receivables submits a refund request to Oracle Payables, which uses Oracle Payments to create the disbursement.

See also: Automated Receipt Handling for Credits.

For manually created refund requests, you apply the receipt to the Refund application type in the Receipt Applications window.

Prerequisites

• Define a receivable activity using the Refund type. See: Receivables Activities.

• Set the Receipt Handling for Credits option on your transaction batch source to Refund.

  See: Transaction Batch Sources.

• Set up Oracle Payable and Oracle Payments to disburse funds to your customers.

  See: Oracle Payables Implementation Guide and Oracle Payments User's Guide.

To create a manual refund request:

1. Enter or query the receipt that you want to refund in the Receipts window, and select Applications.

2. In the Apply To field, select Refund.

3. Enter the refund amount in the Amount Applied field.

4. Select Refund Attributes to navigate to the Refund Attributes window. Use this window to enter the refund disbursement details that Payables requires.

   For example, select a customer, select a refund payment method, and indicate where to send the refund.

5. When you save the receipt, Receivables sends a refund request to Payables, which uses its workflow approval process to validate the information before sending a payment request to Payments.