This section provides a description of each activity in the main process, listed by the activity's display name.

Receive Credit Request (Node 1)

When a credit request is generated, either by the submission of a credit application or by the Credit Request API, the workflow starts.

The workflow continues to Node 2.

Create Case Folder (Node 2)

This function creates the case folder, which stores all analysis data and recommendation(s) for the credit review, whether the analysis is performed automatically or by a credit analyst.

The workflow continues to Node 3.

Check Automation (Node 3)

This function checks for the existence of automation rules based upon the combination of credit review type and customer credit classification:

• If automation rules do not exist, then the workflow routes the credit review to the credit analyst for manual intervention. This function then calls the Manual Subprocess.

  See: Manual Subprocess.

• If automation rules exist, then the rule validations are executed, leading to recommendations. This function then calls the Automation Subprocess.

  See: Automation Subprocess.

Send Recommendation for Approval (Node 4)

This function calls the Approval subprocess to send a recommendation, either from a credit analyst or automatically generated, for approval.

See: Approval Subprocess.

Implement Recommendation (Node 5)

A recommendation has two sources:

• A credit analyst can submit a recommendation after performing the credit analysis.

  The workflow continues to Node 6.

• The Automation Engine can generate a recommendation(s) based upon your automation rules.

  The workflow continues to Node 7.

Credit Management provides the following recommendations that can be implemented without user intervention:

1. Remove Order from Hold

2. Adjust Credit Limit

   Credit Management can increase or decrease a credit limit, based on the outcome of the review.

3. Set up Credit Limit

   Credit Management can assign a new credit limit to the account or prospect.

4. Put Account on Credit Hold

   Credit Management uses this recommendation if the outcome of the credit review indicates that too much risk is associated with the account. This recommendation prevents the acceptance of additional orders.

Inform Credit Analyst (Node 6)

This function sends a notification to the credit analyst if the Implement Recommendation function fails for any reason.

That function could fail if, for example, the order to be released from hold does not exist, or if a credit limit already exists for an account that you are granting a new credit limit to.

The workflow continues to Node 8.

Inform Sysadmin (Node 7)

This function sends a notification to the system administrator if the Implement Recommendation function fails for any reason.

That function could fail if, for example, the order to be released from hold does not exist, or if a credit limit already exists for an account that you are granting a new credit limit to.

The workflow continues to Node 8.

Retry Recommendation (Node 8)

If the source of the failure is determined and corrected, then this function allows the credit analyst or system administrator to resubmit the recommendation for implementation.

If the resubmission is successful, then a Success notification is sent to either the credit analyst or the system administrator.

The workflow successfully ends at Node 9.