When a customer is consistently late in making payments, has exceeded their credit limit, or is identified as a bad risk, you can prevent additional credit purchases by placing their account on credit hold.

Oracle Receivables integrates with Oracle Credit Management to automatically put customers on credit hold, or release customers from credit hold, depending on the outcome of a credit review. See: Oracle Credit Management User Guide.

You can also manually place a customer account or site on credit hold using the Customer set of pages.

When a customer account is on credit hold, you can still create new sales orders for that customer in Oracle Order Management. However, all new orders will have a status of 'on hold' and you will not be able to book or ship them until the hold on the customer account is removed.

A credit hold does not prevent you from creating new transactions for a customer in Receivables.

To manually place a customer account or site on credit hold:

1. Navigate to the Customer set of pages.

2. Query the customer account or site.

3. At the account level, select the Credit Hold check box on the Account Profile tab.

   At the site level, this check box appears on the Profile tab.

To manually release a customer account or site from credit hold:

1. Navigate to the Customer set of pages.

2. Query the customer account or site.

3. Deselect the Check Hold check box.