Use dunning letters to inform your customers of past due invoices, debit memos, and chargebacks. Oracle Receivables integrates with Oracle Advanced Collections to provide you with a complete collections management solution. As part of this integration, you perform all dunning activities in Advanced Collections, using dunning plans. See: Managing Collections.
If you used dunning functionality that was offered in a previous version of Receivables, then you can access those historical dunning letters by using the Dunning Letter Reprint - Historical Receivables Only program. This program reprints individual dunning letters that were created in earlier versions of Receivables, before the integration with Advanced Collections.
Before the integration with Advanced Collections was available, Receivables offered two dunning methods:
Days Overdue: Letters were based on the total number of days that debit items were past due. This method generated letters for a specific customer based on a range of days overdue that you defined for each dunning letter set. Receivables considered the number of receipt grace days defined for a customer (if any) when calculating the number of days items were past due.
Staged Dunning: Letters were based on the dunning levels of past due debit items. This method let you send dunning letters based on the number of days since the last letter was sent, rather than the number of days that items were past due. For each dunning letter, you specified the minimum number of days that had to pass before Receivables could increment an item's dunning level and include this item in the next letter that was sent.
Attention: The Dunning Letter Reprint - Historical Receivables Only program reprints only those dunning letters that were originally generated using the Days Overdue dunning method. To view dunning letters that were generated using the Staged Dunning method, run the Dunning History - Receivables Generated Letters Only report.
Navigate to the Print Dunning Letters or the Submit Requests window.
Select the Dunning Letter Reprint - Historical Receivables Only program.
Select an operating unit.
Enter print parameters, such as:
Customer Name
Customer Number
Letter Name
Letter Date
Dunning Method
You can select only Days Overdue.
Note: To view historical information about dunning letters that were generated using the Staged Dunning method, see: Dunning History - Receivables Generated Letters Only Report.