Oracle Receivables integrates with Oracle Advanced Collections to provide you with a complete collections management solution. With this integration, all collections activities take place from within Advanced Collections.
Advanced Collections enables a simpler, more automated collections process flow for your users, yet also supports a more complex collections approach with many powerful features.
Simpler Process Flow
For example, users work primarily within one main screen to easily review accounts, take promises, and process payments, adjustments, and disputes, all while recording the interaction with the customer. Additionally, the Advanced Collections Collector's Work Queue displays a high-level list of all actionable work assigned to or owned by a collections agent. In this manner, collections activities are effectively "pushed" to the user, creating a simpler and more efficient user experience.
Powerful Collections Functionality
Behind the scenes, Advanced Collections employs configurable collections strategies that determine various collections approaches for different segments of your customers. A strategy can be as complex as necessary to meet your business requirements. For example, a strategy can automatically send a reminder letter about an imminent payment due, then send a dunning letter, and finally push a task to a collector to personally call the delinquent customer.
The out-of-the-box integration between Receivables and Advanced Collections provides you with basic collections functionality wherein all activities take place from within Advanced Collections. This default level of integration with Advanced Collections, which is available to all Receivables users, includes a limited subset of the product's features:
For example, you can leverage the Advanced Collections scoring engine both to automatically determine whether a transaction is delinquent, and to score a customer's collectibility. With the default level of integration, however, the scoring engine includes a predefined set of scoring components, which you cannot modify.
Additionally, Advanced Collections provides two collections methods: dunning plans and collections strategies. With the default level of integration, you can use only dunning plans.
See: Collections Features for Receivables.
Advanced Collections requires a separate license outside the standard E-Business Suite license. If you purchase a separate license for Advanced Collections, then you have full access to all Advanced Collections features:
For example, similar to the default level, you have access to scoring engines; with a license, however, these scoring engines are fully configurable.
You can also use both dunning plans and collections strategies.
See: Oracle Advanced Collections Features.
To activate the default level of integration with Advanced Collections, you must complete the following setup steps:
Complete the Collections Checklist and Questionnaire in Oracle Advanced Collections.
See: Setting Up Oracle Advanced Collections.
Suggestion: You can also access this checklist from the Receivables navigator.
Evaluate Advanced Collections menus and responsibilities to configure user access of product functionality.
Customize the preconfigured dunning letters in Oracle Advanced Collections according to your business needs, if you are sending dunning letters.
Install XML Publisher, if you are sending dunning letters.
Schedule concurrent processes in Oracle Advanced Collections.
If you are fully licensed to use all features within Oracle Advanced Collections, then consult the Oracle Advanced Collections Implementation Guide for a complete discussion of all required implementation tasks.
If you have used a previous release of Receivables, see: Migration to Oracle Advanced Collections: An Overview for Oracle Receivables Users, Document 389443.1 on My Oracle Support.