This category includes profile options that control display options for viewing customer items in the work queue.
These profile options are owned by Oracle Advanced Collections and are associated only with the Collector's Work Queue, even though they begin with the prefix IEU.
Customer Work Queue Configuration Category
| Profile Option | Default | User Access | System Administration: User | System Administration: Responsibility | System Administration: Application | System Administration: Site |
|---|---|---|---|---|---|---|
| IEU: Queue: Customer View Delinquencies | No | Update | Update | Update | Update | |
| IEU: Queue: Customer View Promises | No | Update | Update | Update | Update | |
| IEU: Queue: Customer View Strategies | No | Update | Update | Update | Update | |
| IEU: Queue Order: Customer View Delinquencies | Update | Update | Update | Update | ||
| IEU: Queue Order: Customer View Promises | Update | Update | Update | Update | ||
| IEU: Queue Order: Customer View Strategies | Update | Update | Update | Update |
Set to Yes to display delinquent transactions grouped by customer.
Set to Yes to display broken promises grouped by customers.
Set to Yes to display strategy work items grouped by customer.
Enter number 1, 2, or 3 to specify the order in which the delinquent transactions for the customer node appears in the Collector's Work Queue.
Enter number 1, 2, or 3 to specify the order in which the broken promises for the customer node appears in the Collector's Work Queue.
Enter number 1, 2, or 3 to specify the order in which the strategy work item for the customer node appears in the Collector's Work Queue.